Terms & Conditions

THIS IS NOT AN AUTOMOBILE PHYSICAL DAMAGE OR AUTOMOBILE LIABILITY INSURANCE CONTRACT.

As a member of EV Auto Knight Motor Club Roadside Assistance, all emergency roadside assistance benefits are available to You up to the stated limits without any additional payments by You. Covered Members, “You”, “Your” are responsible for any non-covered expenses over the stated limits. Coverage under this Membership Plan will begin on the date shown on Your Membership Plan Schedule Page or card and continue until either You or We cancel Your Membership Plan. This Membership Plan is not transferrable.

Waiting Period: This Membership Plan must be effective at least seventy-two (72) hours before any requests for roadside assistance or additional benefits will be covered.

Coverage Period: The term of this Membership Plan is the number of months indicated on the Schedule Page You are eligible for benefits. Membership Plans will continue if renewal payments are made as scheduled by You. Monthly Membership Plans will automatically renew monthly unless cancelled by You or Us or non-renewed by Us.

All Auto Knight Motor Club Roadside Assistance Service(s) are provided by Auto Knight Motor Club, Inc., referred to in this document as “We”, “Us”, “Our”, Club”. You must first contact the Club for authorization to obtain independent services. If service is not obtainable through Auto Knight Motor Club, Inc., You will receive an authorization number to request reimbursement of payments You paid to a third-party subject to Your program benefit and coverage limits. To receive a reimbursement form, You must call 888-209-5392. Reimbursement for services received independently from Auto Knight Motor Club, Inc. without prior authorization from Auto Knight Motor Club, Inc. will be denied. You must provide proof of payment to the third-party which can be verified by Us.

COVERAGE SELECTIONS

If You selected and paid for the SINGLE PLAN: “Covered Member(s)”, “You”, Your” is defined as the enrolled member registered with the Club, which is the applicant. Benefits under Your Membership Plan will only apply to one enrolled member. The Covered Member will be permitted an aggregate (total) of benefit occurrences that are covered by the Membership Plan of up to three (3) Roadside Assistance covered occurrences per twelve (12) month period.

If You selected and paid for the EV PLUS PLAN, “Vehicle” refers to both electric vehicles (EVs) and non-electric vehicles.

SCHEDULE OF COVERAGES

All the emergency Roadside Assistance benefits of Your Membership Plan are described herein and are applicable throughout the United States and Canada 24 hours a day, 365 days a year. To obtain service just call TOLL FREE 888-209-5392 to speak to a dispatcher who will dispatch a service vehicle for a covered emergency.

The following service(s) are covered emergency roadside assistance benefits, subject to the aggregate covered occurrences limitation:

  1. Towing Assistance – When towing is necessary, the Covered Member’s disabled Vehicle will be towed up to seventy five dollars ($75.00) per occurrence to the nearest qualified service facility, the nearest public charging station for charging, or destination of Your choice including Your home residence.
  2. 12-Volt Battery Jump Start – If a battery failure occurs to the 12-Volt Battery in the Covered Member’s Vehicle, a jump start will be applied to start the battery.
  3. Flat Tire Assistance – Service consists of the removal of the Covered Member’s Vehicle’s flat tire and its replacement with the functional spare tire; if no functional spare is available, Vehicle will be towed to nearest service facility (subject to the limits of the Towing Assistance benefit).
  4. Emergency Fluid Delivery Service – An emergency supply of up to three (3) gallons of fluid and water will be delivered to the Covered Member if the Covered Member’s Vehicle is in an immediate need. Covered Member must pay for the fluid when it is delivered. If You selected and paid for EV PLUS PLAN, this benefit includes up to three (3) gallons of gas and oil.
  5. Lock-Out Assistance – If the Covered Member’s keys or key card are locked inside the Vehicle, the Club will aid gaining entry to the passenger compartment of the Vehicle. Covered Member must provide identification and proof of Vehicle ownership at the time that the lockout service is provided. If the Club is unsuccessful in unlocking and/or towing is necessary, the Vehicle will be towed to the nearest service facility (subject to the limits of the Towing Assistance benefit).
  6. Winching – When the Covered Member’s Vehicle can be reached safely within thirty (30) feet from a paved road, the Club will provide winching service to extract Covered Member’s Vehicle from mud, sand, snow, or a ditch, with the use of one person and one normally equipped truck for no more than thirty (30) minutes.

THE SERVICES LISTED ABOVE ARE NOT ROADSIDE ASSISTANCE REIMBURSEMENT SERVICES.

Additional Benefits under this Membership Plan:

TNC Benefit: When Your Vehicle is disabled and towed or withdrawn for use more than twenty-four (24) hours, We will arrange for emergency transportation via Transportation Network Company (TNC), such as Uber or Lyft. Each covered member will be permitted up to one (1) benefit per Membership Plan every ninety (90) days). If for any reason this benefit cannot be dispatched, You must receive authorization from Us to use a TNC provider of Your choice, and upon presentation of the original paid TNC receipt, the Club shall reimburse You up to the maximum benefit allowed ten dollars ($10.00) per incident.

Repair Guard / Repair Guard Plus:

  1. Repair Guard – as a Club member You may obtain advice about repair costs and services when Your Vehicle is at a repair facility by calling toll free (888)-209-5392 If Your Vehicle needs repair, the Club will provide You with the manufacturer’s suggested retail price (MSRP) information about the parts and labor expenses necessary to repair Your vehicle. The Club may also provide Your repair facility with repair and pricing information concerning Your Vehicle. Waiting Period: This Membership Plan must be in effective for at least thirty (30) days before any requests for the Repair Guard benefit will be authorized.
  2. Repair Guard Plus – In the event the Covered Member(s) Vehicle requires roadside assistance and/or becomes inoperable and requires repairs, the Club will reimburse fifty percent (50%) of the cost of the repair service, as documented by the repair invoice, up to a maximum of two hundred and fifty dollars ($250.00). You may receive up to a maximum of five hundred dollars ($500.00) in repair service reimbursement during a twelve (12) month period. To submit a claim for reimbursement under the Repair Guard Plus program, You must submit the following items to Reimbursement Administrator, 10751 Deerwood Park Blvd., Ste. 200, Jacksonville, FL 32256; 1) a bill or invoice from the repair facility; 2) a copy of Your Vehicle title or registration showing proof of ownership of the repaired vehicle; and 3) proof that You paid the repair facility (copy of check, credit card statement, etc.). All claims must be submitted to the Reimbursement Administrator noted above within ninety (90) days of the date listed on the repair facility invoice. Waiting Period: This Membership Plan must be in effective for at least thirty (30) days before any requests for the Repair Guard benefit will be authorized.

Emergency Travel Expense: If You are more than one hundred (100) miles from home and Your Vehicle is disabled due to a breakdown or accident, the Club will reimburse up to two hundred dollars ($200.00) in actual expense to continue the journey, by car rental or commercial transportation and/or room and board while You are waiting on auto repairs. If You and any associate members are traveling together, this benefit is limited to three hundred dollars ($300.00). If Your Vehicle becomes disabled when You are traveling for a work or employment function, reimbursements will be limited to transportation only. Lodging expenses will not be reimbursed. Each Covered Member will be permitted up to one (1) covered occurrence per twelve (12) month period.

Emergency Ambulance Expense: The Club will, upon request, reimburse up to one hundred fifty dollars ($150.00) for transportation by an emergency medical transportation Vehicle, to a medical facility from the scene of the traffic accident in which You were injured. Each Covered Member will be permitted up to one (1) covered occurrence per twelve (12) month period.

One hundred dollar ($100.00) Traffic Court Defense: The Club will, upon request, pay up to one hundred dollars ($100.00) to Your attorney for defense of a traffic ticket, not to exceed two (2) in any twelve (12) month period. Each Covered Member will be permitted up to one (1) covered occurrence per twelve (12) month period.

Stolen Automobile Reward: The Club will, upon request, pay a reward of five hundred dollars ($500.00) to any person giving information to law enforcement officials that directly leads to the arrest and conviction of anyone stealing Your Vehicle. Each Covered Member will be permitted up to one (1) covered occurrence per twelve (12) month period. Any member of the Covered Member’s family is excluded from receiving the stolen automobile reward under this benefit.

Legal Fees: The Club will, upon request, pay an attorney of Your choice a fee up to one hundred dollars ($100.00) to assist with a claim on Your behalf for personal injuries sustained in a traffic accident. An additional fee of up to one hundred dollars ($100.00) will be paid to Your attorney to assist with a claim for damages sustained to Your Vehicle because of a traffic accident. In each situation it is reasonably presumed that a third party is guilty of negligence in causing all damages. Each Covered Member will be permitted up to one (1) covered occurrence per twelve (12) month period.

Additional Services: The Club offers a generous savings and rewards program including many specific to electric vehicles.

Motor Club Terms and Conditions: The following terms and conditions must apply to qualify for coverage under this Membership Plan. Throughout this Membership Plan defined terms whether capitalized or bolded have a defined meaning or value.

  1. Membership benefits extend to the Covered Member(s) only. “Covered Member(s)”, “You”, Your” is defined as the enrolled member(s) registered with the Club.
  2. Important: A Covered Member must be with the Vehicle when the service provider arrives, as they cannot service an unattended vehicle; You will be charged an occurrence from the overall occurrence limit for any unattended service attempts. In the event You misrepresent a request for emergency roadside service, You will be charged an occurrence for each benefit the Club provides.
  3. Service provided must be a covered benefit under the terms and conditions of this Membership Plan.
  4. Your Membership Plan must be active, and You must contact the Club directly for service. “Membership Plan” is defined as the  agreement between You and the Club.
  5. The following items are not included as part of the Membership Plan benefits:
    1. Coverage shall not be provided in the event of emergencies resulting from the use of intoxicants or narcotics, or the Covered Member’s use of a vehicle in the commission of a felony.
    2. Cost of parts, replacement keys, fluids, lubricants, or cost of fuel, material, additional labor relating to towing, or the cost of installation of products. Non-emergency towing or other non-emergency service.
    3. Any service available through a valid manufacturer’s warranty or service. Non-emergency mounting or removal of snow tires or chains or shoveling snow from around a vehicle.
    4. Tire Repair.
    5. Motorcycles, trucks over one-and-a-half-ton capacity, taxicabs, limousines, or other commercial vehicles. Recreational Vehicles (RVs), camping trailers, travel trailers, or any vehicles in tow.
    6. All taxes or fines. Damage or disablement due to fire, flood, theft, and vandalism.
    7. Towing from or repair work performed at a service station, garage, or repair shop. Towing by other than a licensed service station or garage; vehicle storage charges; a second tow, or other benefit related to the same occurrence.
    8. Service on a vehicle that is not in a safe condition to be towed or serviced may result in damage to the vehicle if towed or serviced.
    9. Towing or service on roads not regularly maintained, such as sand beaches, open fields, forests, and areas designated AKMC-ROADSIDE_EV (8.2023) 4 of 5 as not passable due to construction, etc.
    10. Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking, or other violations of law.
    11. Repeated service calls for a Covered Member’s Vehicle in need of routine maintenance or repair. Only one (1) disablement for the same service type during any seven-day period will be accepted.
    12. Services received independently from the Club without prior authorization from the Club.
    13. Benefits of Covered Members will not be paid if incident giving rise to claim occurs while the Covered Member is charged with no or improper license or permit.

Cancellation: You may cancel this Membership Plan at any time during the Membership Plan term by calling the agent who offered You the Membership Plan. You may also cancel this Membership Plan by calling 888-209-5392 or by sending a written notification of such cancellation to the Club.

  1. For monthly Membership Plan terms, if You cancel during a billing cycle, You will not receive a refund of any payment amount You have paid, but will continue to be eligible for benefits under this Membership Plan through the end the last day of the billing cycle for which You have paid in full. Following the final day of the last billing cycle for which You have timely paid, You will no longer be eligible for benefits under this Membership Plan and this Membership Plan will terminate.
  2. For Membership Plan terms two (2) months or greater, a pro-rata refund will be issued of the amount originally paid for the Membership Plan, based on the months remaining, less a cancellation fee of twenty-five dollars ($25.00) and the amount of benefits already provided during Your Membership Plan Term.

The Club reserves the right to cancel this Membership Plan for the following reasons: Cancellation for fraud or material misrepresentation on Your part. Cancellation will be effective thirty (30) days after delivery or first-class mailing of a written notice to You. Cancellation for nonpayment of this Membership Plan by You will be effective ten (10) days after delivery or first-class mailing of a written notice to You.

Change of Address or Contact Information: If there are changes to Your personal information, including name, address, or telephone
number, please notify the seller/agent that issued this Membership Plan to You.